These terms are valid from 9.2.2021.
Product prices include VAT. We reserve the right to change prices and delivery costs.
Products are ordered in the online store by adding them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms that are valid at the time.
The payment services offered in the web shop are provided by Klarna Ab (”Klarna”) (556737-0431, Sveavägen 46, 11134 Stockholm, Sweden). In the Klarna Checkout service, these payment services include invoicing, payment in instalments, credit card and e-payment. More information on these services and their terms are found www.klarna.com or in our web shop when making the respective payment
You can pay for your purchase or part of your purchase with a gift card by adding the gift card code at checkout to your order. The gift card cannot be added to the order afterwards.
Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the content of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the content of the package match the products on the order confirmation.
You can contact our customer service with the following information:
By emailing: firstname.lastname@example.org or sending a private message to our Instagram @ftavintage
Shipping costs include shipping and packaging. In the shopping cart, we present an estimate of future delivery costs according to the primary delivery method in use. You can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents and total weight of the Shopping Cart. From the delivery methods available at the checkout, you can choose the option that suits you best, in which case the exact delivery cost is presented.
If you wish to return the clothing you ordered, send it back within 14 days and we will refund you. For orders returned by mail, we do not refund shipping costs. We will make the refund using the payment method you used at the time of purchase.
To cancel the agreement, you must notify us of your decision. You can notify us of the cancellation by emailing email@example.com or by Instagram by sending a private message @ftavintage
In order to comply with the withdrawal period, you must send your notice of the return before the expiry of the withdrawal period.
If you cancel this agreement, we will refund to you all payments received from you, except for the shipping costs if the return was made by mail. The delivery fee will be deducted from the refundable amount. We will make the refund using the payment method you used at the time of purchase, unless you have expressly agreed otherwise, and in any case at no cost to you.
You must return the goods without delay and no later than 14 days after the cancellation notice. The deadline has been met if you return the goods before the end of that 14-day period.
We will refund you once we have received the product and confirmed that it is in the same condition as when it was sold.
You are responsible for any depreciation in value of the goods as a result of any treatment other than that necessary.
An unclaimed package is not the same thing as a refund or cancellation of the order. For non-redeemed packages for which no separate cancellation notice has been made, we will charge the delivery cost.
If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the defect within 14 days at the latest. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice.