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Privacy Policy

Updated 9.2.2021

This is a report on the processing of personal data in accordance with the EU General Data Protection Regulation (679/2016).

Register owner

FTAvintage Oy
Y-tunnus: 3148623-4
Address: Fredrikinkatu 43, 00120 HELSINKI

Contacts regarding data protection issues

In all matters regarding the processing of personal data and in situations related to one's own rights, the data subject must contact the data controller in writing by sending an e-mail to customer service at: info@ftavintage.com

Grounds and purpose of the processing of personal data

The reasoning for the processing of personal data is:

  • Consent of the data subject to the processing of personal data
  • Contractual relationship between the data subject and the controller
  • The register owner's statutory obligations

We process your personal information for customer relationship management, administration, and development. We need your personal information to carry out our services, such as the delivery and invoicing of your orders. Personal data may be used for certain purposes, these purposes are:

  • For customer service, feedback and support
  • Processing of payment transactions
  • Mail handling
  • Direct marketing and advertising
  • User analytics and statistics
  • Compliance with laws and regulations

Personal data processed

The controller will only collect personal data from data subjects that are relevant and necessary for the purposes described in this privacy statement.

The following information is processed about registrations:

  • Full name
  • Address information
  • Telephone number
  • Email address

In addition to the personal information we collect from you as described above, we process your personal information when you do business in our online store. When you go to the FTA Vintage online store, we process the following information about you using cookies, Facebook pixel, Google analytics and other similar tools.

Data collected automatically from the use of the FTA Vintage online store:

  • Information about your terminal and network behavior (eg IP address, browser type, operating system, browsing history, time of visit and online store activity)
  • Information derived and collected using analytics and tracking techniques

    Disclosure of personal data

    We disclose personal information to the extent permitted and required by applicable law.

    We provide personal information to our partners, such as the payment service providers, in order to make payments for purchases made in the ftavintage.com online store. You can read more here how Klarna uses your information.

    If necessary, we also disclose personal data to parties who are legally entitled to access the information, such as the authorities.

    Transfers of personal data to third countries

    Personal data is not transferred outside the EU and the European Economic Area. However, if this is done for a specific reason, the transfer will take place in accordance with the European Commission's decision on adequacy.

    Data retention period

    FTAvintage Oy does not store personal data for longer than it is legally permitted and necessary for the above-mentioned purposes. The storage time of the data depends on the nature of the data and the purposes of the processing. Accounting materials are retained for six years in accordance with the Accounting Act. When the data is no longer needed, we will delete it within three months at the latest.

    If you have subscribed to our newsletter, we will retain your personal information for as long as the newsletter subscription is valid. If you unsubscribe from the newsletter, ie cancel your consent to send direct e-marketing, we will stop delivering the newsletter to you without undue delay, but will retain the marketing ban for as long as your personal information is processed for other purposes, such as online shopping.

    The controller may be required to process some of the personal data contained in the register for longer than stated above in order to comply with legislation or regulatory requirements.

    Rights of the data subject

    Right to access own personal data

    The data subject has the right to receive confirmation that personal data concerning him or her are being processed and, if so, the right to receive a copy of his or her personal data.

    Right to rectification of data

    The data subject has the right to request that inaccurate and incorrect personal data concerning him or her to be corrected. The data subject also has the right to have incomplete personal data supplemented by providing the necessary additional information.

    Right to delete data

    The data subject shall have the right to request the deletion of personal data concerning him or her if:

    a. personal data are no longer required for the purposes for which they were collected;

    b. the data subject withdraws the consent on which the processing of personal data is based and there is no other legal basis for the processing; or

    c. personal data has been processed unlawfully.

    Right to restrict processing

    The data subject has the right to restrict the processing of personal data concerning him if:

    a. the data subject disputes the accuracy of his personal data;

    b. the processing is unlawful and the data subject opposes the deletion of his or her personal data and instead requests that their use be restricted; or

    c. the controller no longer needs personal data for the original purposes of the processing, but the data subject needs them to draw up, present or defend a legal claim.

    Right to withdraw consent

    The data subject shall have the right to withdraw his consent to the processing at any time, without prejudice to the lawfulness of the processing carried out on the basis of that consent.

    The right to transfer data from one system to another

    The data subject shall have the right to obtain personal data concerning him or her which he or she has provided in a structured, commonly used and machine-readable form and to transfer such data to another controller.

    Right to appeal to the supervisory authority

    The national supervisory authority for personal data matters is the Office of the Data Protection Commissioner attached to the Ministry of Justice. You have the right to refer the matter to the supervisory authority if you consider that the processing of personal data concerning you violates the relevant legislation.

    Changing Privacy Policies

    The controller is constantly evolving its operations and may need to change and update its privacy policy as necessary. Changes may also be based on changes in data protection legislation.

    If the changes involve new purposes for the processing of personal data or otherwise change significantly, the controller shall give prior notice and, if necessary, request consent.

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    Terms and conditions

    These terms are valid from 9.2.2021.

    Webshop

    FTAvintage Oy
    Fredrikinkatu 43
    00120 Helsinki

    +358405047557
    info@ftavintage.com

    Product prices include VAT. We reserve the right to change prices and delivery costs.

    Ordering

    Products are ordered in the online store by adding them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms that are valid at the time.

    Payment and payment methods

    The payment services offered in the web shop are provided by Klarna Ab (”Klarna”) (556737-0431, Sveavägen 46, 11134 Stockholm, Sweden). In the Klarna Checkout service, these payment services include invoicing, payment in instalments, credit card and e-payment. More information on these services and their terms are found www.klarna.com or in our web shop when making the respective payment

    PAYMENT BY GIFT CARD

    You can pay for your purchase or part of your purchase with a gift card by adding the gift card code at checkout to your order. The gift card cannot be added to the order afterwards.

    Order- and payment confirmation

    Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the content of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the content of the package match the products on the order confirmation.

    You can contact our customer service with the following information:

    By emailing: info@ftavintage.com or sending a private message to our Instagram @ftavintage

    Delivery methods and -cost

    Shipping costs include shipping and packaging. In the shopping cart, we present an estimate of future delivery costs according to the primary delivery method in use. You can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents and total weight of the Shopping Cart. From the delivery methods available at the checkout, you can choose the option that suits you best, in which case the exact delivery cost is presented.

    Returns

    Right of withdrawal

    If you wish to return the clothing you ordered, send it back within 14 days and we will refund you. For orders returned by mail, we do not refund shipping costs. We will make the refund using the payment method you used at the time of purchase.

    To cancel the agreement, you must notify us of your decision. You can notify us of the cancellation by emailing info@ftavintage.com or by Instagram by sending a private message @ftavintage

    In order to comply with the withdrawal period, you must send your notice of the return before the expiry of the withdrawal period.

    Effects of withdrawal

    If you cancel this agreement, we will refund to you all payments received from you, except for the shipping costs if the return was made by mail. The delivery fee will be deducted from the refundable amount. We will make the refund using the payment method you used at the time of purchase, unless you have expressly agreed otherwise, and in any case at no cost to you.

    You must return the goods without delay and no later than 14 days after the cancellation notice. The deadline has been met if you return the goods before the end of that 14-day period.

    We will refund you once we have received the product and confirmed that it is in the same condition as when it was sold.

    You are responsible for any depreciation in value of the goods as a result of any treatment other than that necessary.

    Unclaimed package

    An unclaimed package is not the same thing as a refund or cancellation of the order. For non-redeemed packages for which no separate cancellation notice has been made, we will charge the delivery cost.

    Problem situations

    If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the defect within 14 days at the latest. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice.